Returns & Exchanges

At UGREEN, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely pleased with your purchase, we are here to assist with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned device, we will process your full refund or ship out your replacement unit within 3-5 business days.