Frequently Asked Questions
Everything you need to know about UGREEN products and services.
What is the standard shipping time for orders?
Orders typically process within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take 10-20 business days depending on the destination.
Are UGREEN products covered by a warranty?
Yes, all UGREEN products come with a 12-month limited warranty from the date of purchase, covering any manufacturing defects in materials and workmanship.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Are UGREEN cables MFi certified?
Many of our Lightning cables are Apple MFi certified to ensure 100% compatibility and safety with iOS devices. Please check the specific product description for the MFi logo.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and convenient checkout experience.